Terms & Conditions

General information about purchases

I want you to be happy with your purchase.

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Please note that all artwork and prints should be kept out of direct sunlight and away from heat sources. As an extra precaution, it can help to protect work further by putting it behind UV glass.

If these precautions are observed, all giclee prints are expected to have a 100 year lifespan free from discolouration.

However, it would be expected that some of the original artwork may change over time due to the experimental nature of the work and some of the natural materials used. Upon request, I will send a free giclée print (around 30x30cm) to the purchaser of an original artwork up to 12 months after the purchase, so you can keep a record of how the artwork evolves over the years.

I take care to represent the work as accurately as possible on my website. However, due to variations between browsers, devices and screen settings online images may show some variation, especially in the rendering of colours. Any such variation is not deemed a fault.

If in doubt, and if you are able, you can arrange to see the artwork in person before a purchase.

If you have any questions, please contact me at Susanne_Irving@outlook.com

Payments

Payments are taken in British Pounds Sterling. You can use your regular debit or credit card or use Paypal to make a purchase. I do not offer a payment plan at the present time, but you may be able to set up a payment plan via Paypal credit.

I do not store any of your debit/credit card details.

If you prefer, you can pay by direct bank transfer. Please email me, and I will send you an invoice and my bank account details. Prints and photos are printed on demand and will be ordered as soon as the money is received. Original artwork will be marked as “sold” as soon as the invoice has gone out to you.

Please pay within 5 working days. If no payment has been received and there has been no further communication from you, the item will be made available to other buyers.

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UK Delivery

Original paintings will generally be packed and shipped within 5 working days. Please note that I do not process orders or deliveries on weekends or during UK public holidays.

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If you need delivery by a specific date or at a specific time, please contact me first to make sure that this is feasible and to check any extra charges this may incur.

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ORIGINALS

Within the UK, shipping is generally free of charge for you, unless you require a specialist delivery. You would have to pay for any costs that go beyond the costs of standard delivery.

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If you are in the Petersfield area, it may be possible to either pick up the item or have it delivered to your home.

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PRINTS 

Prints (including photographs) are printed on demand and send out directly by the printers. I would let you know when the printers have confirmed when the item(s) will be printed and posted.

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If you live within the UK, there would be no charge for delivery – unless you require a hand-signed copy of the print or photograph, which incurs a £10 admin free. (Please note that the request may delay receipt of the print or photograph as it would first be sent to me before I sign it and send it on to you.)

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If you are in Camberley, Farnham, Fleet, Guildford, Hook and Petersfield, it may be possible to pick up the print or photograph from the local The Frame Centre branch. Please contact me by e-mail if you would prefer this option.

Overseas Shipments

For overseas shipments, the purchaser would be responsible for shipping costs and any import duties and taxes. Please contact me before ordering an item, so that we can discuss and agree the best way of sending an item.

Return policy

If you return an item that has been damaged in transit or if the wrong item has been sent to you, you have 7 days to contact me. Please take some photos and e-mail me the evidence. I will pay for the return delivery.  and Once I have received the item back, I will refund you in full within 14 days.

If you simply do not like a painting or print, you have 14 days to contact me by email and request a refund. You would be responsible for packing the item securely and arranging and paying for the return delivery. Once the item has been safely returned to me, I will refund your payment within 14 days, but would subtract the cost of shipping, any printing costs and other payment fees I may have incurred.

If you are concerned about the changes in an original artwork, please remember that you have 12 months from the date of purchase to request a free (30x30cm or equivalent) giclée print. The prints have an estimated life span of at least 100 years free from discoloration.

Packaging

All work is carefully packed and wrapped. Wherever possible, I will recycle and reuse packaging material to lower the environmental footprint.

Prints up to 30x30cm will generally be packed flat. Larger prints will be rolled and sent in a cardboard tube.

Please reuse the material to keep it out of landfill for as long as possible.

Copyright

This website and its content is copyright of Susanne Irving - © Susanne Irving (2021). All rights reserved. Please note that I retain my copyright if I sell an original artwork, print or photograph, so you do not have a right to reproduce the work in any form or upload it onto another website without a written agreement.

Any redistribution or reproduction of part or all of the contents of my website in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the 

website as the source of the material.

However, you may not, except with expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

website as the source of the material.

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However, you may not, except with expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.