General information about purchases
I enjoy creating art and want you to enjoy your purchase for many years to come.
Please note that all artwork and prints should be kept out of direct sunlight and away from heat sources.
Some of the original artwork may change over time due to the experimental nature of the work and some of the natural materials used. Upon request, I will send a free print (printed on professional archival photographic paper or archival art paper) to the purchaser of an original artwork up to 12 months after the purchase, so you can keep a record of how the artwork evolves over the years.
Please note that prints of artwork may not be able to exactly match all the colour nuances in a painting. Giclée prints are expected to have a lifespan of at least 50 years free from discolouration (behind glass, lifespan can increase to 80 years, and if they are kept in an album or a dark place, these prints may last up to 200 years.) C-Prints on professional archival photographic papers have a lifespan of 40 years in daylight and 80 years in the dark.
I take care to represent the work as accurately as possible on my website. However, due to variations between browsers, devices and screen settings online images may show some variation, especially in the rendering of colours. Any such variation is not deemed a fault.
If in doubt, and if you are able, you can arrange to see the artwork in person before a purchase.
Caring for the environment
My goal is to create environment-conscious art. Many of my pieces incorporate items that would usually end up in landfill.
For me, good stewardship includes packaging and distribution. Wherever possible, I am going to reuse packaging material and package goods in recycled and/or recyclable materials.
For prints on demand, I am using The Print Space, as they are able to offer a carbon neutral print service, avoid plastic and use recycled and recyclable materials.
For Giclée prints, I have chosen Hahnemühle papers as I like the company’s thoughtful approach to the environment.
Payments are taken in British Pounds Sterling. You can use your regular debit or credit card or use Paypal to make a purchase. I do not offer a payment plan, but you may be able to set up a payment plan via Paypal credit.
I do not store any of your debit/credit card details.
If you prefer, you can pay by direct bank transfer. Please email me, and I will send you an invoice and my bank account details. Original artwork will be marked as “sold” as soon as the invoice has gone out to you. Please pay for originals within 5 working days. If no payment has been received and there has been no further communication from you, the item will be made available to other buyers. Prints are printed on demand and will be ordered as soon as the money is received.
Purchasing of an original painting
Original paintings will generally be packed and shipped within 5 working days. Please note that I do not process orders or deliveries on weekends, during UK public holidays or during my annual leave.
If you need delivery by a specific date or at a specific time, please contact me first to make sure that this is feasible and to check any extra charges this may incur.
UK shipping is free of charge for you, unless you require a specialist delivery. You would have to pay for any costs that go beyond the costs of standard delivery.
If you are in the Petersfield area, it may be possible to either pick up the item or have it delivered to your home.
For overseas shipments, the purchaser would be responsible for shipping costs and any import duties and taxes. Please contact me before ordering an item, so that we can discuss and agree the best way of sending an item.
Purchasing of prints
Prints are printed on demand and send out directly from the printers, which enables me to offer shipping of prints free of charge anywhere in the world.
However, any custom charges would have to be paid for by the customer. (There are no custom charges for EU customers as the printer has printing facilities in Germany.)
I do not generally hand-sign prints, as this saves travel miles and allows for a speedier fulfilment of an order.
However, if you do want a signed print, you would have to pay for the additional shipping charges, and I may charge an admin fee of £10. Please note that this request may delay receipt of the print as it would first have to be sent to me before I sign it and send it on to you. (If you live or work in the Petersfield area, we can arrange to meet up so that I can sign your print free of charge.)
All print on demand prints come with a certificate of authenticity. In order to facilitate this, I am selling the prints as limited editions. There may be several different limited editions available for a particular image, as a print may be available in different sizes and/or paper types.
If an item that has been damaged in transit or if the wrong item has been sent to you, you have 7 days to contact me. Please take some photos and e-mail me the evidence. I will pay for the return delivery. Once I have received the item back, I will refund you in full within 14 days.
If you simply do not like a painting or print, you have 14 days to contact me by email and request a refund. You would be responsible for packing the item securely and arranging and paying for the return delivery. Once the item has been safely returned to me, I will refund your payment within 14 days, but may subtract the cost of shipping, any printing costs and other payment fees I have incurred.
If you are concerned about the changes in an original artwork, please remember that you have 12 months from the date of purchase to request a free print.
All work is carefully packed and wrapped. Wherever possible, I will recycle and reuse packaging material to lower the environmental footprint. Where possible, please reuse the packaging material to keep it out of landfill for as long as possible.
My main printers are The Print Space who offer a carbon neutral printing service, avoid the use of plastic and use recyclable materials.
This website and its content is copyright of Susanne Irving - © Susanne Irving (2021). All rights reserved. Please note that I retain my copyright if I sell an original artwork, print or photograph, so you do not have a right to reproduce the work in any form or upload it onto another website without a written agreement.
Any redistribution or reproduction of part or all of the contents of my website in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
However, you may not, except with expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.